At the Organization Design Forum Conference in Atlanta earlier in the week Shoshana Zuboff, the now retired Charles Edward Wilson Professor of Business Administration, at Harvard Business School was the hit of the event. Unfortunately I missed her as I was traveling but I took a look at a couple of You Tube clips of her talking. Her seven minutes on design flaws in organizational structure resonated.
She talks of 'chapters of capitalism' and asks how we realign our commercial operations with new needs. Which she suggests is very difficult. I guess much of her video clip is drawn from her book The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism as she proposes a new chapter of capitalism based on serving the new needs of customers that are grounded in personal empowerment and expression. I haven't read the book yet – although when I went to put in on my Amazon wish list after the conference I discovered that it was already on my list. 'Amazon' politely told me that since I was trying to put it on my list again it would move it to the top. I've now ordered the book from my local library.